Volunteers at Banksia

Volunteers are at the heart of the care we provide at Banksia. They bring warmth, practical help and companionship to people and families navigating life-limiting illness, grief and bereavement. Whether making a supportive phone call, helping behind the scenes or supporting community programs, volunteers strengthen our service and extend care into the community.

What our volunteers do:

Companionship and social interaction

Many clients tell us that having someone to talk with, share memories, or simply sit with them makes a big difference. Volunteers provide gentle companionship in people’s homes, offering conversation, activity, or quiet company depending on what the person wants.

Carer support and respite

Caring for someone who is unwell can be exhausting. Volunteers can provide short breaks for carers by sitting with the cared-for person, helping with light household tasks, or taking the person out for a short walk or coffee. Even a few hours of respite can restore energy and reduce stress for carers.

Bereavement calls

After a person dies, our volunteers make compassionate follow-up calls to family members. These conversations offer a listening ear, check how people are coping, and signpost to support services if needed. Volunteers are trained to listen without judgment and to recognise when to refer callers to specialist staff.

Administration support

Volunteers assist with essential behind-the-scenes tasks that keep Banksia running smoothly – data entry, preparing equipment packs, answering phone calls and helping with mail-outs. 

Social activities and community engagement

Volunteers help run our group activities and social events – from meetup groups to remembrance services. They are the fabric of our community, reducing isolation, building friendships and creating safe spaces for people to connect.