A message from our Executive Officer – Michelle Wood

To all of our clients, carers and stakeholders,

I am writing to you to provide updated information related to Banksia Palliative Care’s service delivery during the Coronavirus (COVID-19) pandemic.

Firstly, I want to reassure you that none of the Banksia clinical team members, nor their families have travelled overseas this year, nor will they come to your home if they are unwell, or have had a COVID-19 test, and not received the result – we promise that as we have done all year, we will continue to do everything possible to keep you safe.

Also, Banksia has changed several work processes over the year which has enabled us to continue to provide expert palliative care support whilst keeping our team, and you and your family/carers safe and healthy. We have been responsive to Government recommendations all year, and will continue to be so – we will maintain this vigilance until the COVID-19 pandemic has subsided.

SAFETY

Your safety, and that of our team remains very much at the forefront of our minds and actions. To ensure safety and to provide the best care, at every visit both to client homes and to our office, we will ask questions about COVID-19 symptoms. Answers being accurate remains extremely important.

COVID-19 testing

Any person in our community who shows any symptoms aligned to COVID-19 (fever, sore throat, cough, etc), is still being asked by our Government to be tested for COVID-19. It is essential that our whole community are tested when appropriate to ensure we all keep each other safe and well. We encourage you to have a test should it be appropriate – being tested will not prevent us from visiting if we are needed, HOWEVER it is essential that we are informed that a test has been conducted BEFORE the visit takes place, so please call our office to let us know.

Where to from here….

I want to assure you again that Banksia is here for you – it is ‘business as usual’. We will continue to support you and your family in your home throughout the pandemic. If you have any questions in regards to the COVID-19 Pandemic that relates to the Banksia service, please do not hesitate to call our office on 9455 0822 for advice and clarification.

We want to thank you for all your support and consideration – please take care of yourselves and stay safe.

MICHELLE WOOD
Executive Officer