(03) 9455 0822 After Hours (existing clients only): (03) 9483 7940. Contact Palliative Care Advice on 1800 360 000 for general information  
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What is Palliative Care

Banksia Palliative Care Service defines Palliative Care as the provision of coordinated expert nursing, medical and allied health services, enabling people who are living with a life-limiting illness to live their best lives until the time of death.

Our services are provided at no cost to our clients and their carers.

About Banksia Palliative Care

24 Hour Community Home Based Specialist Palliative Care & Support.

Our services are provided at no cost to our clients and their carers.

Join the Banksia Team

Volunteers are an integral part of the organisation. No role is more important than the other.


Making a charitable donation is a great way to give back to our community


“Without Banksia’s support, we could never have given mum her final wish. We could never have surrounded her with as much comfort, care and dignity that we did as she lived out her final weeks surrounded by the love of her husband, her children and her grandchildren, in her own home.”

Jo (Daughter and carer)

Bereavement Support

Bereavement Information Sessions.

These sessions provide you with:

  • Information about the nature and impact of grief.
  • Coping strategies for grief and adjustment to loss.
  • Opportunities to connect with peers.

Our services are provided at no cost to our clients and their carers.

Make a referral

Anyone can make a referral, providing the person requiring the care agrees. Click through to our referral page and follow the prompts.

Our services are provided at no cost to our clients and their carers.

COVID-19 (Coronavirus) UPDATE

A message from our Executive Officer – Michelle Wood

To all of our clients, carers and stakeholders,

Please see following information related to service delivery from Banksia Palliative Care Service (Banksia) during the COVID-19 pandemic.

Firstly, as a health service that provides care to a vulnerable community, Banksia supports and encourages full COVID-19 vaccination (wherever medical exemptions do not apply) to protect our clients and carers, our staff and the general community from significant illness should the virus be contracted. Our whole team is fully vaccinated in accord with the Chief Health Officer’s COVID-19 Mandatory Vaccination (Specified Facilities) Directions.

Throughout the entire pandemic, Banksia has continued to visit clients in our care. Our management team has continually monitored the COVID-19 situation, including daily numbers, location of cases and government and health directives. Internal processes are continually reviewed, updated and implemented to ensure we continue to provide expert palliative care support whilst keeping our team, and you and your family/carers safe and healthy.


The safety of our clients, and that of our staff and volunteers remains very much at the forefront of our minds and actions. In an effort to ensure the highest possible level of safety for our team, clients and carers, we have:

  • Provided additional PPE for our staff, and ensured every staff member has been repetitively trained in its use.
  • Provided every staff member with a checklist for safe home visits.
  • Changed to telehealth appointments where appropriate.
  • Suspended our volunteer visits.

We also:

  • Phone clients before visits to ask questions about COVID-19 symptoms in the home and any possible COVID-19 exposure they may be aware of, including attendance at declared exposure sites. Answers being accurate is extremely important.
  • Request that during our visits there will be a maximum of 2 people in attendance – our client and their main carer only.
  • Have staggered staff work hours to limit the number of staff together in the office at one time.

COVID-19 testing

Any person in our community who shows any symptoms aligned to COVID-19 (fever, sore throat, cough, etc), is still being asked by our Government to be tested for COVID-19. It is essential that our whole community are tested when appropriate to ensure we all keep each other safe and well. We encourage you to have a test should it be appropriate – being tested will not prevent us from visiting if we are needed, HOWEVER it is essential that we are informed that a test has been conducted BEFORE the visit takes place, so please call our office on 9455 0822 to let us know.

Where to from here….

I want to assure you again that Banksia is here for you – it is ‘business as usual’. We will continue to support you and your family in your home throughout the pandemic. If you have any questions in regards to the COVID-19 Pandemic that relates to the Banksia service, please do not hesitate to call our office on 9455 0822 for advice and clarification.

We want to thank you for all your support and consideration – please take care of yourselves and stay safe.

Executive Officer

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