(03) 9455 0822 After Hours (existing clients only): (03) 9483 7940. Contact Palliative Care Advice on 1800 360 000 for general information  
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Carer Information

Banksia Palliative Care Service Inc.

Support for Carers

The experience for carers can be one which has various ups and downs – good days and not so good days. Carers may find that their support role may be at times very rewarding and satisfying. At other times, it may be difficult, worrying and demanding, leaving a Carer feeling tired, frustrated, unsupported and angry. It can be hard for some Carers to balance their needs with the needs of the person they are caring for. It may also be difficult for some to ask for help and support and or to receive this for themselves.

Carers may find themselves at risk of illness themselves if they are not open to receiving some support and at times respite for themselves. Some people feel guilty to ask for help. They may see this as ‘not coping’ or in some way letting their loved one down.

Despite how a Carer may feel given their love, responsibility and desire to support a loved one, self-care is important to enable maintaining this role.

In support of Carers, Banksia offers a broad range of programs that are available to those providing care and support. These include:

  • One – on -one counselling
  • Telephone counselling or support
  • Small group work – sharing with others, Carers Information Seminars on a range of topics of interest.

In addition to these services, we have also developed some Carer Programs:

Our services are provided at no cost to our clients and their carers.

Client and Carer Support Team (CCSP)

The Client and Carer Support program provides specialist support, training and education to clients, families and carers.

Initially funded by the East Melbourne Primary Health Network, the CCSP provides specialised support, education and training to Banksia carers and clients.

The aim of the program is to enable families and carers to feel safe, capable and confident to provide care, so clients are able to remain in their own homes.

This program is run by Banksia’s team of Enrolled Nurses, who conduct expert assessments which establish where carers feel they need support, and address these needs accordingly. The nurses, who are all highly skilled and experienced in the provision of care, attend the home and will consider all aspects of current and future needs, and will work closely with the family and carers to gain the best outcomes.

The CCSP is proven to result in:

  • Carers feeling less anxious about looking after their loved one. They experience increased confidence and less carer stress / burden.
  • Clients are supported in their home and are more likely to die with dignity, compassion and comfort and at their preferred site of death.
  • Decreased need for clients to attend hospital for admissions.
  • Carers have access to multiple supports including respite, which is provided by qualified and experienced nurses when required.

The program is delivered in the home and aims to provide families and carers with information, education and training about:

  • Safe manual handling
    • Utilisation of equipment such as hospital beds, slide sheets, and recliner chairs etc.
    • Safe transfers, eg assisting with transfers from bed to chair, and safe support of clients when walking if unsteady.
  • General and end-of-life hygiene support:
    • Bed based care including bed washes and general hygiene, linen changes, etc.
  • Mouth care.
  • End of life care – what to expect.
  • Pressure care – the importance of movement and gentle massage of pressure points.
  • Basic wound assessments and management.
  • Respite care.

Download out CCSP brochure

Empowering Carers Program

Our Empowering Carers Program combines Education, Social Support Groups and Self Care techniques to provide ongoing support and information to carers to help guide them through this role. They are aimed at providing carers with opportunities to share and learn new skills, socialise with others, gain support from health professionals including tools and physical activities to care for one’s self.

The Education component includes:

  • What to expect when caring for someone with a terminal illness.
  • Massage techniques.
  • Relaxation.
  • Self care.
  • How to deliver music therapy.

Our Social Support Groups will include walking groups, book clubs and other social activities to allow carers to share and learn new skills, gain support from health professionals and other carers, share personal experiences and socialise and form new relationships.   Caring can be isolating, and socialising with other people in your position can provide support and companionship carers may not otherwise experience.

Click on News and Events for Upcoming Sessions.

Grief and Bereavement Support Services

Our Grief and bereavement tem offer support for families and carers for 13 months after the death of a loved one. This includes

  • Grief and Bereavement counselling for individuals and families (including children) which targets the specific needs of the person/family
  • Telehealth counselling sessions.
  • Information and education Sessions, specifically related to what to expect, and how to manage grief and bereavement.
  • Bereavement support groups – a chance to meet with others with identifiable experiences of loss and change.
  • Remembrance Services
  • Bereaved walking groups.

    These services are available to all families for up to 13 months after the death of a loved one at no cost. Click here for more information on our Grief and Bereavement Services.

    Our services are provided at no cost to our clients and their carers.