24 hour support and advice
Our expert staff are available every day of the week to provide support over the phone or visit.
Our office hours are Monday – Friday 8.30am – 5pm and you can call (03) 9455 0822
Our team are here to support you with any issues, including:
- &if you have a health-related inquiry or concern;
- &if you are concerned about a family member or friend who is a client of Banksia, or who you think would benefit from our support;
- &to reschedule an appointment or visit;
- &to speak with a Banksia staff member, and
- &for general information.
After-hours
Between 5pm and before 8:30 am Monday – Friday, Weekends, and Public Holidays
During this time call (03) 9483 7940
You will speak with our partner service who provides expert advice and support and will contact the Banksia nurse on call as required.
Our on-call nurse is available to offer support and advice throughout this after-hours period and will visit the home under urgent circumstances, such as a sudden deterioration in your condition or an increase in your symptoms that you and your carer are unable to manage without support.
We will always prioritise anyone with issues overnight for a visit the following morning if required.
Banksia services are provided at no cost to our clients and their carers.
